Facilities Systems Technician
Posting Details Job Title Facilities Systems TechnicianRequisition Number RE40948Working TitleDepartment Name 3CM00:
Medical Center Physical PlantWork Location Lexington, KYGrade Level 41Salary Range $15.
67-25.
05/hourType of Position StaffPosition Time Status Full-TimeRequired Education AAClick here for more information about equivalencies:
https:
//hr.
uky.
edu/employment/working-uk/equivalencies Required Related Experience 3 yrsRequired License/Registration/Certification NonePhysical Requirements Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, Quick response environment.
Shift The Call Center operates 24/7.
Work shifts/schedules may vary dependent upon staffing needs requiring evening(s), weekend(s), and holiday(s) response.
12-Hour Shifts:
7:
00am - 7:
00pm (Sunday - Saturday)7:
00pm - 7:
00am (Sunday - Saturday)Split 12-Hour Shifts:
7:
00am - 1:
00pm (Specified Day)1:
00pm - 7:
00pm (Specified Day)7:
00pm - 1:
00am (Specified Day)1:
00am - 7:
00am (Specified Day)8-Hour Shifts:
6:
00am - 2:
30pm (Monday-Friday)7:
00am - 3:
30pm (Monday-Friday)2:
30pm - 11pm (Monday-Friday)Staff 'floats' to cover all shifts as needed.
Staff is subject to Call-Ins and On-Call Scheduling.
Job Summary Reporting to the Facilities Systems Supervisor, this position operates and monitors computer systems; critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.
Operates equipment to receive, process, and disseminate incoming alarms and general information calls.
Uses discretion in determining severity of situation and appropriate response.
Utilizes problem solving and troubleshooting skills resulting in effective resolution.
Monitors and responds to all alarms on Building Automation Systems ( BAS ), Med-Gas Panel, Fire Alarm Panel, Tube System, and Elevators.
Interprets coded alarm signals received through automation and telephone lines.
Determines if alarm is 'new' or 'on-going' problem.
Generates Work Order(s) for 'new' problem(s); or Notification(s) for 'on-going' problem(s).
Escalates service requests (Urgent) that cannot be scheduled within agreed service levels.
Initiates direct page for 'urgent' requests, as necessary.
Contacts appropriate responsible parties.
Dispatches proper authorities.
Responds flawlessly to all alarm signals to ensure the protection of lives and property.
Reports alarm activity to emergency contacts.
Documents all calls and actions in automated systems in a complete, accurate, and timely manner.
Completes daily shift reports, including all general and elevator alarms, in a complete, accurate, and timely manner.
Transfers calls to appropriate departments for problem resolution.
Notifies leadership of irregularities and critical issues; and Adheres to University, UK HealthCare, and departmental policies and procedures.
In addition, the Facilities Systems Technician acts as the single point of contact for all types of service requests.
Performs service request intake from clients and customers.
Assigns, schedules, and dispatches technicians according to urgency and service level agreements to ensure maximum utilization of billable resources.
Monitors resource schedules to ensure prompt response to service requests.
Effectively communicates with all levels of customers in a clear, concise, and professional manner.
Completes end of shift reports and makes preparations for upcoming shift.
Completes all required work documentation accurately and submits on-time; and Strives for continuous improvement in all activities and work performance.
IEBC (Internal Employee Being Considered).
Skills / Knowledge / Abilities MS Windows/Office; SAP ; KRONOS Driver's License - PreferredThis is a 24/7 Call Center position requiring:
Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.
Does this position have supervisory responsibilities? NoPreferred Education/Experience Associate's Degree
3 YearsTechnical/Skills Training
4 YearsHigh School
5 YearsDeadline to Apply 08/03/2023University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.
We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.
We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.
These screenings may include a national background check and/or drug screen.
Recommended Skills Building Automation Business Process Improvement Call Centers Communication Leadership Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
Medical Center Physical PlantWork Location Lexington, KYGrade Level 41Salary Range $15.
67-25.
05/hourType of Position StaffPosition Time Status Full-TimeRequired Education AAClick here for more information about equivalencies:
https:
//hr.
uky.
edu/employment/working-uk/equivalencies Required Related Experience 3 yrsRequired License/Registration/Certification NonePhysical Requirements Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, Quick response environment.
Shift The Call Center operates 24/7.
Work shifts/schedules may vary dependent upon staffing needs requiring evening(s), weekend(s), and holiday(s) response.
12-Hour Shifts:
7:
00am - 7:
00pm (Sunday - Saturday)7:
00pm - 7:
00am (Sunday - Saturday)Split 12-Hour Shifts:
7:
00am - 1:
00pm (Specified Day)1:
00pm - 7:
00pm (Specified Day)7:
00pm - 1:
00am (Specified Day)1:
00am - 7:
00am (Specified Day)8-Hour Shifts:
6:
00am - 2:
30pm (Monday-Friday)7:
00am - 3:
30pm (Monday-Friday)2:
30pm - 11pm (Monday-Friday)Staff 'floats' to cover all shifts as needed.
Staff is subject to Call-Ins and On-Call Scheduling.
Job Summary Reporting to the Facilities Systems Supervisor, this position operates and monitors computer systems; critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.
Operates equipment to receive, process, and disseminate incoming alarms and general information calls.
Uses discretion in determining severity of situation and appropriate response.
Utilizes problem solving and troubleshooting skills resulting in effective resolution.
Monitors and responds to all alarms on Building Automation Systems ( BAS ), Med-Gas Panel, Fire Alarm Panel, Tube System, and Elevators.
Interprets coded alarm signals received through automation and telephone lines.
Determines if alarm is 'new' or 'on-going' problem.
Generates Work Order(s) for 'new' problem(s); or Notification(s) for 'on-going' problem(s).
Escalates service requests (Urgent) that cannot be scheduled within agreed service levels.
Initiates direct page for 'urgent' requests, as necessary.
Contacts appropriate responsible parties.
Dispatches proper authorities.
Responds flawlessly to all alarm signals to ensure the protection of lives and property.
Reports alarm activity to emergency contacts.
Documents all calls and actions in automated systems in a complete, accurate, and timely manner.
Completes daily shift reports, including all general and elevator alarms, in a complete, accurate, and timely manner.
Transfers calls to appropriate departments for problem resolution.
Notifies leadership of irregularities and critical issues; and Adheres to University, UK HealthCare, and departmental policies and procedures.
In addition, the Facilities Systems Technician acts as the single point of contact for all types of service requests.
Performs service request intake from clients and customers.
Assigns, schedules, and dispatches technicians according to urgency and service level agreements to ensure maximum utilization of billable resources.
Monitors resource schedules to ensure prompt response to service requests.
Effectively communicates with all levels of customers in a clear, concise, and professional manner.
Completes end of shift reports and makes preparations for upcoming shift.
Completes all required work documentation accurately and submits on-time; and Strives for continuous improvement in all activities and work performance.
IEBC (Internal Employee Being Considered).
Skills / Knowledge / Abilities MS Windows/Office; SAP ; KRONOS Driver's License - PreferredThis is a 24/7 Call Center position requiring:
Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.
Does this position have supervisory responsibilities? NoPreferred Education/Experience Associate's Degree
3 YearsTechnical/Skills Training
4 YearsHigh School
5 YearsDeadline to Apply 08/03/2023University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.
We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.
We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.
These screenings may include a national background check and/or drug screen.
Recommended Skills Building Automation Business Process Improvement Call Centers Communication Leadership Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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