Help Desk Tier 3
Lexington, KY Lexington, KY Full-time Full-time $65,000 - $70,000 a year $65,000 - $70,000 a year 5 days ago 5 days ago 5 days ago We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team.
In this role, you will act as the primary engineer for a dedicated set of clients, becoming intimately familiar with their networks and environments.
You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, performing onsite proactive visits, and leading the resolution of complex issues.
If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.
Position
Responsibilities:
Serve as the primary engineer for a dedicated set of clients, ensuring a deep understanding of their network architecture, operating systems, cloud infrastructure, and overall IT environment.
Perform regular onsite proactive visits to assess the health of client networks, identify potential issues, and provide preventive maintenance.
Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
Maintain up-to-date documentation of clients' IT systems and infrastructure.
Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
Qualifications Server Operating Systems Installation, configuration, and troubleshooting Configure file, print, and remote access services Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup Enterprise Email support of Microsoft Exchange/Exchange Online.
Configuration and troubleshooting of the following:
Hyper-V and VMware SAN Architecture Internal/External DNS Remote Desktop Services Advanced Configuration and Troubleshooting of Network Infrastructure including:
VoIP Layer 2/3 Switches Routers Firewall Working Knowledge of Microsoft SQL Server Working Knowledge of Wireless Technologies Other Preferred Technical Knowledge Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
Understanding of the relationship between switches, patch panels, and connecting nodes to a network Understanding of High Availability / Load Balancing solutions Credentials and
Experience:
Minimum 4 years' experience in the following:
Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support Cisco Switching/VLAN/Routing/Firewalling Support Server Hardware Technologies (CPU/RAID/SCSI) Support Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Have multiple certifications, a high skill level.
The following certifications are preferred:
CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network
WHAT'S IN IT FOR ME? Health, Dental, Vision Insurance 100% Company-paid Disability Insurance/Life Insurance Open Paid Time Off 401K Matching Paid Certification Training LAN Parties Team Building (camping, Breakout Games) Monetary Tenure Recognition Free Professional Employee Counseling Professional Overview In business since 1984 Rated a Best Place to Work in KY for the last 7 years! 250
employees with over 100 technical resources Large regional business with 12 locations across the Southeast Region Ranked as a top MSP in the World by MSP Mentor Member of 35B association; offerings services throughout the US Professionally managed using Best in Class metrics and procedures Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.
NetGain encourages you to break that statistic and to apply.
No one ever meets 100% of the qualifications.
We look forward to your application.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place.
NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs.
We appreciate your cooperation in keeping NetGain a safe and drug free company.
Job Type:
Full-time Pay:
$65,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Lexington, KY 40511:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will act as the primary engineer for a dedicated set of clients, becoming intimately familiar with their networks and environments.
You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, performing onsite proactive visits, and leading the resolution of complex issues.
If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.
Position
Responsibilities:
Serve as the primary engineer for a dedicated set of clients, ensuring a deep understanding of their network architecture, operating systems, cloud infrastructure, and overall IT environment.
Perform regular onsite proactive visits to assess the health of client networks, identify potential issues, and provide preventive maintenance.
Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
Maintain up-to-date documentation of clients' IT systems and infrastructure.
Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
Qualifications Server Operating Systems Installation, configuration, and troubleshooting Configure file, print, and remote access services Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup Enterprise Email support of Microsoft Exchange/Exchange Online.
Configuration and troubleshooting of the following:
Hyper-V and VMware SAN Architecture Internal/External DNS Remote Desktop Services Advanced Configuration and Troubleshooting of Network Infrastructure including:
VoIP Layer 2/3 Switches Routers Firewall Working Knowledge of Microsoft SQL Server Working Knowledge of Wireless Technologies Other Preferred Technical Knowledge Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
Understanding of the relationship between switches, patch panels, and connecting nodes to a network Understanding of High Availability / Load Balancing solutions Credentials and
Experience:
Minimum 4 years' experience in the following:
Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support Cisco Switching/VLAN/Routing/Firewalling Support Server Hardware Technologies (CPU/RAID/SCSI) Support Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Have multiple certifications, a high skill level.
The following certifications are preferred:
CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network
WHAT'S IN IT FOR ME? Health, Dental, Vision Insurance 100% Company-paid Disability Insurance/Life Insurance Open Paid Time Off 401K Matching Paid Certification Training LAN Parties Team Building (camping, Breakout Games) Monetary Tenure Recognition Free Professional Employee Counseling Professional Overview In business since 1984 Rated a Best Place to Work in KY for the last 7 years! 250
employees with over 100 technical resources Large regional business with 12 locations across the Southeast Region Ranked as a top MSP in the World by MSP Mentor Member of 35B association; offerings services throughout the US Professionally managed using Best in Class metrics and procedures Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.
NetGain encourages you to break that statistic and to apply.
No one ever meets 100% of the qualifications.
We look forward to your application.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place.
NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs.
We appreciate your cooperation in keeping NetGain a safe and drug free company.
Job Type:
Full-time Pay:
$65,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Lexington, KY 40511:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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