Program Support Assistant (OA) Customer Service & Call Center - Lexington, KY at Geebo

Program Support Assistant (OA)

SummaryThis position is in the Agricultural Research Service (ARS), Field Organization, Midwest Area (MWA), Forage Animal Production Research Unit in Lexington, KY.
In this position, you will serve as a personal assistant to the staff, coordinating a wide variety of administrative and clerical tasks essential to the program administration of the management unit.
This job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agencyUS Citizens and Nationals; no prior Federal experience is required.
Duties Schedules conferences and meetings, including arranging logistics, preparing agendas, and notifying participants.
Participates in program planning such as research project coordination, travel documentation, budget coordination/tracking, agreements, and purchasing/procurement of supplies and equipment, and human resources administration.
Maintains tracking logs, action items, manages administrative suspense items and transaction records.
Uses an electronic calendar, database or spreadsheet software to document employee leave schedules and manages appointments and meetings for the unit.
Complies and monitors research unit spending throughout the year and prepares the necessary paperwork to add or de-obligate funds as necessary.
Uses a variety of graphical, spreadsheet, and database software packages.
Requirements Conditions of Employment You must be a US Citizen or US National.
Males born after 12/31/1959 must be Selective Service registered or exempt.
Subject to satisfactory adjudication of background investigation and/or fingerprint check.
Successful completion of one-year probationary period, unless previously served.
Direct Deposit:
Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
Successfully pass the E-Verify employment verification check.
To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https:
//www.
e-verify.
gov/ /> QualificationsApplicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below.
GS-06Specialized
Experience:
Specialized experience is experience directly related to the position to be filled.
Specialized experience must be described for each grade level advertised.
The specialized experience requirements for this position are:
Qualifying experience for GS-06 includes one year of specialized experience comparable to GS-05 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position.
For this position, specialized experience is experience maintaining detailed records for an office environment; using word processing programs to edit documents and complete administrative tasks; and answering phone calls or assisting visitors.
Applicants must be able to type 40 words per minute.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
EducationThis position does not have an education qualification requirement.
Additional information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP):
Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible.
To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors.
CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section.
When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
Recruitment or Relocation Incentive may be authorized.
The final determination to pay an incentive will be made by the hiring official at the time of job offer.
If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management.
However, promotion is neither implied nor guaranteed.
This position may be eligible to telework up to four days per week, based upon the duties of the position.
This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures and USDA policy using category rating.
Applicants who meet basic minimum qualifications will be placed in one of two or three categories:
Best Qualified, Well Qualified, or Qualified.
Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.
Category placement will be determined based on applicants' quality of experience and the extent they possess the following knowledge, skills, and abilities (KSA) or competencies:
Administrative Management Clerical Manages and Organizes Information Technology Application Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions.
Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.
Those determined to be in the best qualified category will be referred to the selecting official for consideration.
Note:
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible.
Please follow all instructions carefully.
Errors or omissions may affect your rating.
Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.
Clicking the link below will present a preview of the application form; i.
e.
the online questionnaire.
The application form link below will only provide a preview and does not initiate the application process.
To initiate the online application process, click the Apply button to the right.
To view the application form, visit:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12270961 /> BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for your applicant package to be complete.
Our office cannot be responsible for incompatible software, your system failure, etc.
Encrypted documents will not be accepted.
Failure to submit required, legible documents may result in loss of consideration.
Resume that includes:
1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) other qualifications.
If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted.
Veteran's preference must be verified prior to appointment.
Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference.
The SF-15 should be included but is not required.
Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference.
For more information on veterans' preference visit FEDSHIREVETS Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide:
proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
How to ApplyPlease read the entire announcement and all instructions before you begin.
You must complete this application process and submit all required documents electronically by 11:
59p.
m.
Eastern Time (ET) on the closing date of this announcement.
Applying online is highly encouraged.
We are available to assist you during business hours (normally 8:
00a.
m.
- 4:
00p.
m.
, Monday - Friday).
If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method.
All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
To begin, click Apply and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
NOTE:
Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred.
However, once in the Agency's staffing system, you will have the opportunity to upload additional documents.
Uploaded resumes must be less than 5MB and in one of the following document formats:
GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX).
Do not upload Adobe Portfolio documents because they are not viewable.
Agency contact informationChirag PatelPhone5716693542 Email email protected AddressAgricultural Research Service5601 Sunnyside AveBeltsville, MD 20705USNext stepsYour application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official.
If further evaluation or interviews are required, you will be contacted.
Log in to your USAJOBS account to check your application status.
You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.
g.
If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).
Multiple positions may be filled from this announcement.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsThe following documents are required for your applicant package to be complete.
Our office cannot be responsible for incompatible software, your system failure, etc.
Encrypted documents will not be accepted.
Failure to submit required, legible documents may result in loss of consideration.
Resume that includes:
1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) other qualifications.
If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted.
Veteran's preference must be verified prior to appointment.
Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference.
The SF-15 should be included but is not required.
Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference.
For more information on veterans' preference visit FEDSHIREVETS Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide:
proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
How to ApplyPlease read the entire announcement and all instructions before you begin.
You must complete this application process and submit all required documents electronically by 11:
59p.
m.
Eastern Time (ET) on the closing date of this announcement.
Applying online is highly encouraged.
We are available to assist you during business hours (normally 8:
00a.
m.
- 4:
00p.
m.
, Monday - Friday).
If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method.
All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
To begin, click Apply and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
NOTE:
Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred.
However, once in the Agency's staffing system, you will have the opportunity to upload additional documents.
Uploaded resumes must be less than 5MB and in one of the following document formats:
GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX).
Do not upload Adobe Portfolio documents because they are not viewable.
Agency contact informationChirag PatelPhone5716693542 Email email protected AddressAgricultural Research Service5601 Sunnyside AveBeltsville, MD 20705USNext stepsYour application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official.
If further evaluation or interviews are required, you will be contacted.
Log in to your USAJOBS account to check your application status.
You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.
g.
If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).
Multiple positions may be filled from this announcement.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Adobe Agenda Development Collective Bargaining Databases Finance Financial Institution Estimated Salary: $20 to $28 per hour based on qualifications.

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