Desktop Support Analyst

Company Name:
Your Opportunity:
The backbone of Stantec, our support teams, provides services to over 13,000 employees in over 200 locations worldwide. Our Corporate Development, Financial Services, Human Resources, Information Technology Services, Major Projects, Marketing Resources, Operations Support, Practice & Quality Management, Public Relations & Communication, and risk management teams help Stantec advance the quality of life in communities across the globe.
Join our team and help us create communities.
Our skilled Information Technology team is looking for an analytical problem solver with advanced troubleshooting skills that will add expertise to our Lexington office. Your ability to consult with internal clients and solve problems will eliminate recurrences and reduce calls to the Help Desk. Your primary reponsibility will be Desktop Support but there will be secondary responsibilities including Server, Storage, and Backup Administration as well.
Your Duties:
Advanced configuration/reconfiguration of hardware, including workstations and printers;
Analyze and resolve end-user hardware, software and connectivity issues
Manage, administrate and support Windows 2003 (including Active Directory) servers and their associated hardware and software;
Create and update accurate and consistent records of all calls;
Monitor progress on problem resolution and advise users on status of issue;
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients; and
Routine daily maintenance of network backups and network security.
Your Capabilities and Credentials:
As the ideal candidate, you are an MCSA/MCSE and have a post secondary Information Technology diploma. You possess a minimum of 2 years on the front line as a Desktop Support Analyst and have proven competence with Windows 7/XP Professional, MS Office Suite, Anti Virus software and protection procedures, MS Lync, and HP printers. Experience with supporting advanced users of AutoCAD 2008/2011, and Adobe products will be considered a definite asset. Your expertise also includes a solid knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
We offer all candidates the opportunity to challenge their abilities in a dynamic work environment and your efforts will be recognized through a competitive compensation program.__
Committed to the principles of Employment Equity, we thank all candidates; however, only those selected for an interview will be contacted.
Job ID: 2014-18308
# of Openings Remaining: 1
Location: US-KY-Lexington
Experience (Years): 2
Posted Date: 3/4/2014
Discipline: IT Services

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