Customer Care Advisor

Company Name:
LexPro Plumbing Heating and Air Conditioning
Company Info
If we had to use one word to describe our company it would be Dynamic. We are always changing to provide the best experience for both employees and customers alike.
Here is our mantra:
"We provide exceptional customer service and offer only the best personalized solutions to improve your quality of life."
Job summary:
The Customer Care Advisor will focus on delivering "World Class" service that far exceeds the customers' expectations. The goal of the Customer Care Advisor is make our clients aware of our services that benefit them and are available for them to use now or in the future.
Job Duties:
Calling a list of clients to let themknow how important they are to the company,get theirfeedback, opinions and thoughts on existing or new programs available to them from the company, and booking the call.
Function as back-up for inbound calls during heavy call volume times. Gathering customer information, infomring the customer how the service call will go, booking the call.
Utilize a computurized customer managment database to enter information for both outbound calling campaigns as well as inbound calls.
Tracking daily, weekly, monthly, and annual customer care center call activity.
Various Customer Care administrative duties including, but not limited to: Sending Thank You and Gift Cards, entering customer information gathered during a service callinto the database.
Previous customer care/call center experience preferred
Utilization of skilled voice inflection
As we grow it will be important that the Customer Care Advisor be flexible as to the ever-changing nature of the company.
2:00 pm to 8:00 pm
Monday through Friday
Hourly plus bonuses for performance
Thank you for your interest in Lexpro Plumbing Heating and Air- Click the Apply button to be immediately considered.

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