Front Office Specialist

Company Name:
Concentra Inc.
Position Type:
Full-time
JOB SUMMARY: Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations.
MAJOR DUTIES AND RESPONSIBILITIES:
Greets patients and visitors and directs them accordingly.
Obtains authorization as needed to process patients for services needed.
Admits patients into OccuSource or manually in accordance with client company protocols.
Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
Files paperwork, medical records and correspondence according to defined company procedure.
Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
Maintains inventory of office supplies and printed forms.
Assists in processing patient referrals as required.
Follows HIPAA guidelines and safety rules as outlined in training received.
Attends center staff meetings.
Participates in ongoing training.
Performs other duties, as assigned.
Concentra's Data Protection Commitment
Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
Every Concentra colleague has the responsibility to adhere to data protection principles.
If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Required Experience EDUCATION/CREDENTIALS:
High school graduate or equivalent.
JOB-RELATED EXPERIENCE:
One year experience in a medical office environment
JOB-RELATED SKILLS/COMPETENCIES:
Demonstrated Intermediate knowledge of PCs, word processing and data entry.
Demonstrated excellent customer service and communication skills.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Fast paced, deadline-oriented office environment.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer M/F/Disability/Veteran
Company Description:
Concentra is a national medical practice focused on improving America's health, one patient at a time. We provide occupational medicine, urgent care, primary care, physical therapy, and wellness services from more than 320 medical centers in 40 states. In addition to these medical center locations, Concentra serves employers by providing a broad range of health advisory services and operating more than 260 worksite medical facilities. Concentra colleagues enjoy a unique and rewarding work experience that fosters stability, success, and satisfaction.
When it comes to your health or your career, Concentra believes that you should expect more. We believe you deserve to feel welcome and comfortable whether you're being treated at one of our nationwide medical centers or building a career here.

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