Courier


CASSANDRA MOORE
808 DERODE ST APT 101
LEXINGTON KY 40508
 859-447-5251
 CASSIE36@EMAIL.PHOENIX.EDU
OBJECTIVE
TO OBTAIN A RESPONSIBLE POSITION THAT WILL DRAW ON MY LEADERSHIP ABILITY
AND WILLINGNESS TO LEARN. THAT WILL ALLOW ME TO BOTH FURTHER UTILIZE
MY SKILLS AND ACQUIRE NEW ABILITIES.
EXPERIENCE
KYONEHEALTH
 Ricoh Americas Corporation
. June 2015 To Present   Lexington

On Site specialist

 Job Duties and Responsibilities:
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory and customer relationships. Demonstrates good technical and customer relation skills.

Demonstrates technical expertise
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Supports territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.

Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Maintains a positive demeanor and is a contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.


ADMINISTRATIVE COORDINATOR FOR KENTUCKYONE HEALTH
Ricoh Americas Corporation
June 2014 – June 2015, Kentucky Area
Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues as required. Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office. Assists with project development and planning to ensure more efficient service and organization of the office. Performs miscellaneous job-related duties as assigned.

SECURITY GUARD (PART TIME)
ELLIOTT SECURITY
NOVEMBER 2014 TO MAY 2016
Patrolled and secured Christ the King checked and secured doors, windows, locks, perimeter and lighting with a minimum of four checks per night. unlocked and let in people in throughout the night when needed and responded to any calls

 Saint Joseph Hospital
 Ricoh Americas Corporation
. June 2012 To Present   Lexington

On Site specialist

 Job Duties and Responsibilities:
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory and customer relationships. Demonstrates good technical and customer relation skills.

Demonstrates technical expertise
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Supports territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.

Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Maintains a positive demeanor and is a contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

2/14/2011 To  12/09/2011                 Lexmark                                                Lexington, KY

Printer tester - test coverage for ink jet print heads.
this includes: reading & following, written and oral instructions, logging print head/ printer function data into program or onto sheet, loading print head and paper into printer, initializing program to run per written instructions,
filling out intervention sheet to document test,
running printers per written instructions,
finishing test as directed in the instructions, notifying engineer by phone and in writing when printers are not meeting run criteria.

6/1/2004 TO 1/13/2009            ACS Lexington, KY

CUSTOMER SERVICE REP FOR NEXTEL/BACK OFFICE
• ·Handling customers via inbound calls or the Internet for the purpose of resolving routine computer related problems with products or services.
• ·Providing options and solutions to various customer inquiries involving hardware and software related issues.
• ·Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• ·Listen attentively to customer needs and concerns; demonstrate empathy
• ·Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• ·Meet customer requirements through first contact resolution.
• ·Prepare complete and accurate work and update customer file.
• ·Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• ·Effectively transfer misdirected customer requests to an appropriate party.
• ·Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• ·Participate in activities designed to improve customer satisfaction and business performance.
• ·Occasionally use decision-support tools to answer questions.
• ·Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• ·Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• ·Maintain broad knowledge of client products and services. Departments I have worked within the company.

• .R.I.P Department
• .Employee Account Group Department
• .Nextel Partners Department
• .Back Office Department
• .Help Desk and Sup Que.
2/1/2004 TO 5/1/2004 Greater St. James C.M.E Church Winchester, KY

ADMINISTRATIVE ASSISTANT
• Performed administrative and secretarial functions for the program director. Coordinated and managed multiple priorities and tasks.
• Scheduled appointments and maintained accurate and up-to-date confidential client files. Managed customer relations and provided exemplary service to all customers.
• Updated and maintained all church files.
• Provided telephone support for the program clients.
6/1/2002 TO 7/1/2003 Allied Security Lexington, KY

SECURITY OFFICER
• Patrol facility to observe for potential theft, fire and safety hazards, observe personnel in
• Facility for possible health/ medical incidents, dispatch, document all radio and telephone
• Communications, traffic control, train officers in key points of safety/security procedures
• Delegate responsibilities amongst co-workers, stand post at secure locations, respond to
• Medical calls and aid in first aid/CPR as needed. I also provided Data entry and filling.

9/1/2001 To 5/1/2002                           Shell                                                         Lexington, KY

Cashier
• Cash handling, inventory control and customer service.
• Demonstrated the ability to maintain composure and work efficiently in a fast-paced    
environment.

12/1/1999 To 5/1/2001                      Speedway                                                 Lexington, KY

Cashier/Assistant Manager
• I was promoted rapidly from cashier to assistant manager.
• Handle customer’s complaints and mediated staff disputes.
• Participated in staff recruitment, training and scheduling.
• Performed banking, inventory control and computer operations for our daily paper work.

12/1/1994 To 11/1/2000                Taco Bell                                                      Lexington, KY    

Cashier/Assistant Manager
• Coordinated and managed multiple priorities and projects.
• Trained staff and prepped and trained managers to open their own stores.
• Managed customer relations and provided exemplary service to all customers.
• Assisted with getting other stores running properly and opening new stores. 
• Participated with staff recruitment and scheduling. Managed the banking, inventory, cash drawers, and paper work.

        


EDUCATION
MAY 1,2011 University of Phoenix Phoenix, Arizona(Online)
ASSOCIATE OF ARTS IN HEALTHCARE ADMINISTRATION

Present                                            University of Phoenix                            Phoenix, Arizona(Online)
BACHELOR OF SCIENCE IN HEALTH ADMINISTRATION/HEALTH INFORMATION SYSTEM

SKILLS/ABILITIES
Human Relations, Research and Planning, Communication, Management
Word Processing, Typing, Computer Operation, Filing, Data Archiving,
Office Equipment Operation, Telephone Reception, Email, Internet, Software Microsoft office, Acrobat and Adobe.

  • ID#: 108654
  • Location: Lexington, KY , 40508

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