Human Resources Manager

Tambrilyn A. Dvorski







Objective Supervisory responsibilities in a cutting edge, fast paced, technologically advanced facility with
opportunities for professional and intellectual growth

Experience Workforce Management Supervisor, Twinspires.com, Lexington, KY, Salary – 01/2016-Present
Assistant Supervisor, Twinspires.com, Lexington, KY, Salary - 04/2014-01/2016
• Manage all hourly employee payroll submission
• Attend daily and weekly staffing review meetings with management detailing previous and current
week’s performance, forecast performance of remainder of current week and future weeks
• Perform forecasting and scheduling using the Workforce Management program
• Analyze the trends and make recommendations for future staffing objectives
• Compile staffing and call center performance data into daily, weekly, and monthly reports
• Manage attendance and processing edits to the payroll system daily
• Manage intra-day staffing levels
• Monitor real-time Adherence Alerts
• Manage call-in line in coordination with Call Center Manager
• Approve discretionary activities to increase occupancy
• Increase staffing levels or modify call routing to increase service levels in coordination with Call Center
Manager
• Administration of intra-day schedule changes and approval of exceptions
• Communicate identified intra-day risks to management team

3200 Loch Ness Dr. Apt 32
Lexington, KY 40517
tambrilyn.dvorski@gmail.com
(731) 234-3478

• Time management skills and can evaluate priorities, delivering all tasks and projects on time and to
sufficient level of detail
• Understanding and working knowledge of all Customer Call Center operations, performance metrics
and subject-matter information

Customer Service Representative, Twinspires.com, Lexington, KY, $11.07/hr – 02/2011- 04/2014
• Assisted customers on the phone, email, and chat by troubleshooting problems with their online
wagering accounts
• Efficiently answered and processed all affiliate emails, and assisted in the Marketing Department
• Processed all monetary and identity transactions
• Trained all chat team members for 2013 Kentucky Oaks and Derby

Yearling Groom, Monticule, Lexington, KY, $8.50/hr – 07/2010-12/2010
• Personal groom to farm owner, Dr. Gary Knapp
• Administered all morning and evening medications
• Sales prepped 13 Thoroughbred yearlings and 8 Thoroughbred weanlings for Keeneland September
and November Sales

Education Midway University – Masters of Business Administration, 2012 - 2014, GPA: 3.893 / 4.0
William Woods University - BS in Equine Administration, 2006 - 2009, GPA: 3.532 / 4.0

References Desmond Ryan: Dell Ridge Farm Manager, (859) 299-5706
Andy Tarter: S&S Tire Call Center Manager, (859) 684-3824
Mark Hall: AAA Call Center Manager, (859) 537-4546
  • ID#: 130351
  • Location: Lexington, KY , 40517

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