Sumer Shahin


Sumer Shahin                                                                                                                                                               859-699-5591


  • Merrick Management                                                     December 2015 - Current

  • Patient Representative

  • ™ Assisting patients with all aspects of insurance billing resolution or payments and documented any information or conversations

  • in the computer regarding the patient's accounts. ™ Understand the importance of dealing with confidential information. ™Resolved problems or escalated to managers as needed ™ Able to diffuse intense situations and frustrated callers.


  • Polished Business, Office and Team Manager with 15 plus years of planning, training and directing business and office procedures for C-Stores and Truck Stop. Recognized for superior business acumen—Poised in fast–paced, high pressure business environments. Utilize management principles to independently plan and direct business affairs. Powerful verbal and written communicator with the wisdom to foster open relationships while keeping confidentiality. ™Distinguished from others by a tenacity to become an expert in a management, supportive and business improvement role while creating synergetic relationships with executives/personnel to increase achievements that impact profit and organizational growth.















™Organizational Development ™ Business Administration ™ Business Development ™ Business Operations ™ Business Management ™ Business Planning ™ Business Process ™ Business Research ™ Office Administration ™ Customer Relationship Management ™ Customer Assistance™ Customer Service Training ™ Management Training ™ Administrative Support ™ Document Management ™ Administration Management ™ Office Management ™ Personnel Training ™ Quality Assurance ™ Sales Development ™ Sales Order Processing ™ Training Programs ™ Quality Control ™ Personnel Recruiting™ Microsoft Office ™ Business Budgeting & Negotiation ™ Data Base Administration

TRAXX MANAGEMENT                                                                                                                                                                  JUNE 2012 — APRIL 2015



Successfully managed and operated several stores for Traxx increasing productivity and sales by implementing solid business principles and team building management style.


™ Distinguished from others by a determination to accomplish excellence for any location I was placed in customer service excellence to produce a team orientated atmosphere building necessary relationships to impact team awareness of business building profits


™  Successful in working with company specific software programs as well as Microsoft Office  ™  Successfully spearheading operations and team building increasing sales and profits by 27- 40% at several locations by marketing and negotiating while ensuring the continuation and enhancements of services  ™   Successfully maintained daily detailed accounting of transactions, vendors, payroll, and money, etc.  ™  Successful in merchandising, recruiting, hiring, & training while handling all inquiries and business correspondence in an effective and efficient manner


G & Y / NYSA, INC                                                            JAN 2007 — JAN 2011                                                                                                                                                               



High-profile executive-level role supporting owners for multiple stores. Managed time allocations for store operations by meticulously coordinating, appointments and training sessions. Utilized expertise and sound judgments in handling competing priorities. Ensured seamless openings/sales for owners by organizing documents and appointment suited to their needs. Reviewed and prioritized all in coming communications for business and owners.









™  Successfully launched openings and coordinated resources to ensure to stay within time lines.

™  Liaised with formed relationships with vendors, business owners/partners to facilitate business transactions with ease.

™  Managed AR/AP and payroll. ™ Wrote checks for payments and payroll.

™  Successfully spearheaded operations and slashing vendor/merchandise costs up to 32% while ensuring the continuation and enhancements of product by negotiating pricing and quality of product. ™ Recruited, trained, maintained day to day operations while managing up to 30 employees at any given time.™ Successful in building team mentality for superior customer service. ™  Successful in managing restaurant which opened 24/7.™ Monitored productivity and cost efficiency. ™  Cooperated on all levels to develop effective internal procedures. ™  Successful in maintaining smooth daily operations. ™  Managed staff schedules and work assignments. ™ Conducted staff performance evaluations.

™   Planned the use of materials and goods. ™ Engaged in staff recruitment, interviewing, hiring, training, evaluation and discipline.

™   Successful in collaborating on sales promotions and planned for future customer demand. ™ Interacted directly and productively with customers. ™ Selected and procured goods for resale. Represented management in purchase negotiations. ™  Directed workers in a retail setting.™ Successful in leading the sales team. ™™ Created budgets. Performed accounting duties. ™ Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. ™ Greeted and assisted customers.

™ Directed workers in sales, inventory, checking cash receipts and customer service. Assigned duties to workers. ™ Authorized payments and merchandise returns. ™ Engaged in loss prevention.

™ My accomplishments included: Successfully opening a closed down truck stop to create a desired place and atmosphere of comfort for truckers, surrounding businesses,& neighbors to shop, eat and enjoy the game room.


OFFICE DEPOT                                                                                                                                                                                 JAN 2008 — JAN 2009               



Successfully managed, trained in all aspects of store operations. Reviewing and prioritizing all in coming shipments for business sales needs and necessities. Successfully trained in plan-o-grams and opening of new location. Successful in achieving and increasing sales goals.

 ™  Successful in training  and existing associates in new assignments and product knowledge  ™  Successful in planning the use of materials and goods  ™ ™Successfully trained team associates in plan-o-grams   ™ Training and delivering the best customer service possible by building rapport with customers as well as team associates   ™  Engaged in staff training, evaluation and discipline ™  Successfully managed and maintained daily operations. ™ Successfully managed several departments ™ Successfully managed several departments ™   successfully managed staff schedules and work assignments ™ Conducted staff performance evaluations ™™ Spearheaded and collaborated on sales promotions ™ Successful use of all Print & copy center equipment, POS systems, computer scanners, calculators, surveillance monitoring systems, word processing software, industrial trash compactors, etc...

 NOTE: I realize my employment dates overlap. I was employed with both companies at the same time until the G & Y obtained the truck stop.

 SPEEDWAY/SUPERAMERICA, INC                                             APRIL 2005 — APRIL 2007                                                                                                  



Serving as a liaison between supervisors, store management and potential new employees. Successfully opening and Setting-up systems for a Recruiting Center with a District Manager of Speedway that served as a model for other centers in the company

™ Reviewed employment applications ™ Assisted and interviewed to assess and applicant qualifications and suitability for the company  ™Employed personnel for 20+ stores   ™ Successfully spearheaded and set-up group training sessions  ™™Detailed and directed training in company personnel policy and procedures

™™Maintained and updated records using Microsoft applications while keeping confidentiality of all applicants ™™Provided information for personnel actions ™ Administered background screening and checked references 

™™Collaborated with supervisors and store management to produce and maintain positive relations 

™ Knowledge sets include: Desktop computers, Calendar and scheduling software, Microsoft Office software, Fax machines, 10-key calculators, Photocopying equipment, Microsoft PowerPoint, Electronic mail software, Calculators or accessories             





 Successfully directing operations of a public sector organization


™ Successfully oversaw service providing activities ™ Reviewed sales reports and financial statements ™ Measured productivity and cost efficiency ™ Maintained and directed daily operations ™  Cooperated on all levels to develop effective internal procedures ™  Managed staff schedules and work assignments  ™  Spearheaded and collaborated on sales promotions



COUNTRY FOOD STORES                                                     JAN 2001 — JAN 2005                                                                                                                             



Successfully organizing and developing policies and procedures of a country grocery store with 4 gas pumps

™  Successfully setting up operational systems for new owner 

™ Successfully setting up and maintaining daily Accounts Payable/Receivable procedures  

™ Successful in assisting set-up of deli  

™ Successfully increasing sales using excellent customer service skills & improving on store policies and procedures as needed  ™ Successfully assisting in implementing Cash Handling Procedures



  • ID#: 136812
  • Location: Lexington, KY , 40517

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