Timothy Emrick

Timothy E. Emrick


725 Rosslyns Dale, Lexington, KY 40514 timemrick@gmail.com


(859) 687-0452 https://www.linkedin.com/in/timothyemrick



PROFESSIONAL SUMMARY


Analytical minded administrative assistant with excellent communication skills and experience with record keeping, proofreading and editing, and organizing teams and information.  


EXPERIENCE


University of Kentucky, STEPS Library Storage Assistant, March-June 2016



  • Processed and prepared identified volumes from the Engineering and Science Libraries for transfer to off-site storage.


Xerox Services, Customer Service Representative, January 2014-March 2016



  • Delivered excellent customer service for customer inquiries to the Kentucky Health Benefit Exchange Call center.

  • Conveyed program information, application assistance, and troubleshooting support with accuracy and in a timely and professional manner.


The LEGO Store (Natick and Braintree, MA, stores), Retail Specialist, November 2011-July 2013




  • Greeted customers at door and determined their individual needs.

  • Recommended new and upcoming products and events to customers while identifying with individual customer requirements and preferences.

  • Responded to all customer queries with accuracy and courtesy.

  • Maintained clean display and store appearance, including stock displays and models.

  • Ensured customer satisfaction at every stage of sale.

  • Aided store manager in receiving and pricing merchandise. 



Boston Public Library, Library Assistant, June 2008-June 2009 and September-October 2010



  • Provided outstanding customer service in locating print materials and electronic documents for research requests.

  • Reorganized a non-circulating 40,000+ volume collection into one largely contiguous collection.


U.S. Census Bureau, Boston South Local Census Office, Crew Leader, April-July 2010




  • Trained and supervised 17 enumerators and 2 crew leader assistants during field operations.

  • Implemented mandatory training using classroom instructions and practice interviews.

  • Assigned duty areas, observed employees in the field, and provided excellent on-the-job assistance.

  • Reviewed daily progress to ensure that work was completed within established schedules.



Green Ronin Publishing, Freelance Game Writer/Editor, 2003-2009




  • Proofread, edited, and updated eight role-playing game products.

  • Corrected errors and posted errata for 40+ previously published works.

  • Designed web enhancements for two setting books.



Northeastern University, Physics Department, Staff Assistant/Administrative Secretary, 1994-2002




  • Maintained records and monitored progress of 50+ doctorate students. 

  • Served as first contact for students, faculty, and visitors while providing excellent customer service.

  • Coordinated textbook adoption for 30 full-time faculty plus part-time instructors.



SKILLS & ABILITIES  




  • Proficient with MS Office 2010 and 2013.

  • Proficient with Library of Congress cataloging system.

  • Skilled at operating computerized cash registers, scanners, and affiliated POS system.



EDUCATION


Simmons College (1993-1995)



  • 12 hours towards Master of Science in Library Science.


Illinois State University (1992-1993)



  • 25 hours towards Master of Arts in English.


Denison University (1988-1992)



  • Bachelor of Arts in Studio Art, cum laude.

  • Minor: English.

  • ID#: 136882
  • Location: Lexington, KY , 40514

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!