Adrianne Kopple

 











Adrianne Kopple


117 Mills Ln. New Albany, IN 47150


502-905-0991


alkopple@yahoo.com


 



 



 



Objective



Front office position, where I can help in creating a positive image of the company by politely and effectively communicating with patients.


 


 



Skills



 


Accuracy- attention to detail


Organized- ability to prioritize


Knowledge of computers


Ability to work under pressure to meet deadlines






Education


New Albany High School



June 2012


 


Core 40 Diploma






Experience


 


RDK Pain Management


Patient Care Coordinator


February 2016-Present




  • Greet patients and fill in the insurance and demographics into the TotalMD scheduler system




  • Answer phones and carry out and schedule appointments




  • Review status of waiting room on a scheduled basis




  • Communicate with proper employees about patient's arrival




  • Process formalities and other institutional forms




  • Handle cash and checks for patient payments and co-pays




  • Provide patient with procedure for requesting medical records




  • Clean and set up exam rooms




  • Assist physicians with patient care during and after procedures




  • Provide direct patient care




  • Escort patients to and from the facility




  • Communicate information about recommended treatments




  • Enter new patient data into EMR system including demographics and insurance information




  • Answer phone calls from pharmacies regarding patient medications




  • Assist in the prior authorization process for patient medications




  • Send requests for procedures to outside facilities




  • Process patient payments




 


Your Community Bank


Customer Service Representative


June 2014–February 2016





 


 


Main Responsibilities and Performances:




  • Maintained proper daily records of monetary transactions and balances in the bank.




  • Ensured payments were made to authorized persons by verifying names, details and signatures properly.




  • Assisted customers in depositing cash and checks by comparing the sum received to the amounts listed on the deposit slip.




  • Recorded transactions in print as well as on the computer database of the bank, so as to create statements and receipts for the customers.




  • Sorted out confusions and discrepancies related to consumer accounts and transactions.




  • Assisted customers in opening up new accounts by helping them complete documents, and processing important information.




  • Stocked and ordered supplies when needed.




 



 


Kohl’s


Sales Associate


October 2013-May 2014





 


 


Main Responsibilities and Performances:




  • Act as first point of contact by welcoming customers in the retail store.




  • Escort or direct customers to the correct aisle or shelf that holds their choice of products.




  • Provide customers with product information and demonstrate product features.




  • Answer customers’ questions about product features




  • Provide customers with pricing information and any special discounts or promotions that the company is offering.




  • Attach price tags to each item and make sure that they reflect update price information.




  • Guide customers to assist them making purchasing decisions.




  • Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically.




  • Ensure the overall cleanliness and maintenance of the store.




  • Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items.




  • Handle refunds and exchanges and associated paperwork.




  • Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift.




  • Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.




  • Put up store and window displays for products on promotion.




  • Ensure that any discrepancies are communicated to the manager immediately.




  • Take and resolve customers’ complaints and relay complicated ones to the supervisor.




  • Run back up register when needed.





 


GFS Marketplace


Sales Associate


October 2010-April 2014





 


 


Main Responsibilities and Performances:




  • Act as first point of contact by welcoming customers in the retail store.




  • Escort or direct customers to the correct aisle or shelf that holds their choice of products.




  • Provide customers with product information and demonstrate product features.




  • Answer customers’ questions about product features.




  • Provide customers with pricing information and any special discounts or promotions that the company is offering.




  • Attach price tags to each item and make sure that they reflect update price information.




  • Guide customers to assist them making purchasing decisions.




  • Provide customers with warranty and after sales services.




  • Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically.




  • Ensure the overall cleanliness and maintenance of the store.




  • Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items.




  • Handle refunds and exchanges and associated paperwork.




  • Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift.




  • Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.




  • Put up store and window displays for products on promotion.




  • Ensure that any discrepancies are communicated to the manager immediately.




  • Take and resolve customers’ complaints and relay complicated ones to the supervisor.




  • Run back up register when needed.




 


 


 


 

  • ID#: 142915
  • Location: Lexington, KY , 40504

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