Kiana N Elder


Summary of Qualifications:



 




  • Experience in identifying customer needs and presenting appropriate company products.




  • Highly personable customer service professional with over four years of experience in retail management roles.




  • Good with the Microsoft office system (including Microsoft Word, Microsoft Excel, Microsoft Outlook).


     


     





Experience:



Ace Cash Express                                                                                                         Minneapolis,MN


Center Manager/teller                                                                                                  02/2015-09/2016




  • Maintain appropriate cash limits, cashed checks, issued money order, preforming wire transfers through money gram and did short term pay day loans




  • Made deposits of cash and checks, balance safe and cash drawers daily




  • Manage existing customer accounts and ensure that payments are made in a timely manner




  • Follow security and safety policies and procedures in order to maintain safe




 


Dress for Success                                                                                                               St.Paul, MN


Receptionist Intern                                                                                                 10/2014 to 02/2015




  • Performs filing, sorting and, scheduling customer files for a non-profit




  • Answering calls and making calls to clients


     


    Travelex Currency                                                                                                        Minneapolis, MN


    Assistant Manager                                                                                                  05/2006 to 01/2010




  • Managed a team of up to 13 employees by making schedules and ensuring everyone is balanced and on-task.




  • Maintained appropriate cash limits, cashed payroll checks, issued money orders, western union and buy and sell foreign currency.




  • Increased daily sales goals for my branch by 20% in the first month of me starting there.




  • Made deposits of cash and checks, balance safe and cash drawers daily.


     


    Travel Beauty                                                                                                                      St. Paul MN


    Senior Beauty Advisor                                                                                            08/2005 to 05/2006






  • Managed team of 2-3 employees providing guidance and instructions to complete projects.




  • Facilitated makeovers with customers by teaching them the correct way to apply make-up.




  • Maintained department records, entered sales goals and stocked product inventory.




  • Entered sales on the cash register and maintained promotional, seasonal, and sales merchandise displays.


     


    Walgreens                                                                                                                   Minneapolis, MN


    Senior Beauty Advisor/Cashier                                                                               09/2003 to 04/2005






  • Opened and closed cash register, performed tasks such as counting money, separating charge slips.




  • Performed regular inventory checks and maintained a clean and organized work space.




  • Managed my department of 2 employees by making tasks for them to do in our department.




  • Learned about new make-up products to better help my customers to learn about the product.


     





Education:



Johnson High School                                                                                                          St. Paul, MN


Diploma


Twin Cities RISE!                                                                                                         Minneapolis, MN


Professional Development Training                                                                        10/2013 to Present




  • Completed intensive Emotional Intelligence training to assist with managing conflict, giving constructive feedback, and working effectively as part of a team.




  • Developed skills related to problem-solving, critical thinking, and effective workplace communication.




  • search and navigation skills. Built keyboarding speed and accuracy on both the main board (45 WPM) and the 10-key (9600 KPH).


                   


    Minnesota School of Business                                                                                            Richfield, MN


    Massage Therapy Certification                                                                                                06/2003


    Demonstrated working knowledge of the Microsoft Office Suite and developed effective internet



     






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  • ID#: 143510
  • Location: Lexington, KY , 40517

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