Kiana N Elder
Summary of Qualifications:
Experience in identifying customer needs and presenting appropriate company products.
Highly personable customer service professional with over four years of experience in retail management roles.
Good with the Microsoft office system (including Microsoft Word, Microsoft Excel, Microsoft Outlook).
Ace Cash Express Minneapolis,MN
Center Manager/teller 02/2015-09/2016
Maintain appropriate cash limits, cashed checks, issued money order, preforming wire transfers through money gram and did short term pay day loans
Made deposits of cash and checks, balance safe and cash drawers daily
Manage existing customer accounts and ensure that payments are made in a timely manner
Follow security and safety policies and procedures in order to maintain safe
Dress for Success St.Paul, MN
Receptionist Intern 10/2014 to 02/2015
Performs filing, sorting and, scheduling customer files for a non-profit
Answering calls and making calls to clients
Travelex Currency Minneapolis, MN
Assistant Manager 05/2006 to 01/2010
Managed a team of up to 13 employees by making schedules and ensuring everyone is balanced and on-task.
Maintained appropriate cash limits, cashed payroll checks, issued money orders, western union and buy and sell foreign currency.
Increased daily sales goals for my branch by 20% in the first month of me starting there.
Made deposits of cash and checks, balance safe and cash drawers daily.
Travel Beauty St. Paul MN
Senior Beauty Advisor 08/2005 to 05/2006
Managed team of 2-3 employees providing guidance and instructions to complete projects.
Facilitated makeovers with customers by teaching them the correct way to apply make-up.
Maintained department records, entered sales goals and stocked product inventory.
Entered sales on the cash register and maintained promotional, seasonal, and sales merchandise displays.
Walgreens Minneapolis, MN
Senior Beauty Advisor/Cashier 09/2003 to 04/2005
Opened and closed cash register, performed tasks such as counting money, separating charge slips.
Performed regular inventory checks and maintained a clean and organized work space.
Managed my department of 2 employees by making tasks for them to do in our department.
Learned about new make-up products to better help my customers to learn about the product.
Johnson High School St. Paul, MN
Twin Cities RISE! Minneapolis, MN
Professional Development Training 10/2013 to Present
Completed intensive Emotional Intelligence training to assist with managing conflict, giving constructive feedback, and working effectively as part of a team.
Developed skills related to problem-solving, critical thinking, and effective workplace communication.
search and navigation skills. Built keyboarding speed and accuracy on both the main board (45 WPM) and the 10-key (9600 KPH).
Minnesota School of Business Richfield, MN
Massage Therapy Certification 06/2003
Demonstrated working knowledge of the Microsoft Office Suite and developed effective internet