Retail Foods Manager, Food Service Manager, District Manager
Rodger L Liley
1922 Cambridge Dr., Lexington, KY 40504
(859) 221-0975 (Cell)
Summary Experienced Manager with over 15 years experience, including as a Retail Foods Department Manager, Restaurant General Manager, Assistant Manager, Kitchen Manager and Corporate Trainer.
Most recently, I have been working as a Department Manager at Good Foods Market and Cafe from December 2007 to October 2012.
My skills and experiences include: Customer Service, Budgeting, Purchasing, Team Training, Systems Development, Retail Merchandising, Inventory Management, Pricing, Staff Recruiting, Retention & Supervision, Regulatory Compliance, Retail Foods Program Development including some hard-lines and soft-lines mix and cross-merchandising, Website Editing, limited task related Spanish.
I hold an Associate in Applied Science (AAS) degree in Architectural Drafting & Construction Technology from Jefferson College, Hillsboro, MO.
To obtain a rewarding position with a Industry leader who shares the values of Sustainable Business Practices within a profitable, competitive and safe marketplace. To Bring and Employ these Values and Strategies to an interested business.
Good Foods Market and Café, Lexington, KY Deli Department Manager - Specialty Foods, Beer, Bakery, Coffee Bar & Kitchens Dec. 2007 - Oct. 2012 Managed an apex department of forty employees which included four Sub-Departments and four subordinate managers.
Empowered consumers through product education. Provided excellent and responsive costumer service. Led my department through a 1.5 million dollar deli expansion project working closely with contractors and the executive management team to expand services and to complete the project on time and under projected budgets.
Empowered employees and sub managers to achieved positive results in reducing labor costs by three percent and above as well, improved sales by as much as fourteen percent and overall margins by six to eight percent across multiple sub departments and within a challenging economic environment. Negotiated beneficial pricing structures with suppliers.
Reduced waste and improved efficiencies throughout the department. Mentored staff to better handle high sales environments and competing priorities. Achieved consistent health department inspection scores of 96 and above.
Handled multiple revenue vectors in a fast and competitive environment from retail sales to food service and catering. Supported the Marketing Department in events with food and product education components.
Knowledge sets include: Calendar and scheduling software, Cash Registers and Credit Card Processing Terminals, Desktop & Laptop computers, Scan Genius and Catapult electronic ordering software. Employee Training, Product Promotions, Negotiated Product Pricing, Retail and Production Management. Used software tools including: Chef-tech, Excel, Word, Power Point, Google Docs. Website maintenance through third party web service provider portal.
Hamilton and Carey DBA Trumps Inc., Lexington, KY General Manager (GM), acting Area Manager 2006-2007 July 2000 - Aug. 2007
Provided excellent customer service. Negotiated beneficial supplier pricing to improve food costs. Oversaw remodeling and expansion projects in partnership with the owner and district manager. Purchased small-wares and capitol equipment. Used software tools including: Micros POS, Word, Excel. Supervised food preparation and service workers. Collected and balanced cash receipts at the end of the day or shift.
Successfully managed loss prevention programs. Inspected supplies, equipment and work areas. Ensured quick, efficient service. Upheld company standards for food quality and service. Managed small-wares. Managed inventory of alcoholic beverages. Evaluated work procedures for improvement. Responsible for Recruiting, Hiring, Training and Disciplinary action. Controlled costs to keep them low and within budget. My accomplishments include:
Performing functions of "acting" area manager of three locations. Worked closely with owner developing and designing menu and recipes. Performed duties of a server, bartender, cook and dishwasher when needed to meet extraordinary sales environments or during staffing shortages. I oversaw the opening of two new units, working closely with contractors insuring the owners needs and priorities were addressed and the work spaces and equipment were properly installed.
Education Jefferson College, Hillsboro, MO -2001 Associate in Applied Science (AAS)
Architectural Drafting & Construction Technology Architectural Drafting and Construction Technology, GPA : 3.0
Licenses Fayette County Food Service Managers Certification, Kentucky STAR Certification for Alcohol Retail Sales and Service, Kentucky Class D Auto/Regular Operator Languages English, Some Spanish (Kitchen Process Related)
Customer Service, Budgeting, Cashier, Computer Hardware, Inventory Management, Laptop Computers, Product Merchandising, Microcomputers, Microsoft Excel, Microsoft Power-point, Microsoft Word, Vendor Negotiation, Personnel-HR Functions, POS Systems including Micros & Catapult, Pricing, Quality Assurance Audits, Recruiting,
Retail Management, Retail Sales, Retail Merchandising, Safety, Scheduling, Staffing, Training, English, Limited Spanish. Sustainable Practices for Retail and Food Service.
Experienced working with Small Local Vendors and Farmers with undeveloped or underdeveloped distribution systems helping them to understand and adapt to the needs of the business.
First hand knowledge of the Kentucky Department of Agriculture's Kentucky Proud Program and Kentucky Proud Restaurant Rewards Program. Architectural Drafting and Kitchen Process Organization and Space Planning
Professional Development I worked with a team of managers as community leaders in instituting and maintaining; Energy Reduction Strategies, Composting, Recycling and Waste Reduction Strategies as well as coaching and speaking on the subject to area businesses and governmental agencies ranging from Bluegrass Pride, LFUCG, The Kentucky Dept. Of Agriculture and KAMFES Conference of Kentucky Dairy Inspectors and Environmental Sanitarians. I have a working knowledge of the Energy Star and LEED programs as well as Certified Organic Programs for Food Service and Retail in the State of Kentucky. Training Seminars with The National Cooperative Grocers Association-(NCGA). These Seminars covered Margin and Margin Analysis, Retail Food Trends, Merchandising, Sustainable Paper and Packaging Solutions, Department Development. Training Seminars with Bluegrass Pride and Lexington Green-works covering Sustainability, Waste Stream Reduction, Recycling and Composting Programs for Businesses.