Teresa Madden Kelm 859 396-2933 Objective: Seeking a medical receptionist/office assistant position that utilizes my extensive customer service, computer and medical knowledge with client/patient service. To employ a long term position with room to advance that allows growth on professional and personal level. Education: 1999-2010 Midway College, part-time. 2011-2012 EKU College of Nursing. Work Experience: April, 2007-November, 2014 - Dr. James E. O'Neill, OB/GYN. Managed the medical front desk with receiving and distributing mail, answering phone, scheduling appointments, maintaining the schedule, billing, and medical/insurance records management, including major carriers and Medicaid. Schedule surgeries/procedures when needed verifying times with patient, preparing charts, pre-admissions consent forms as necessary, obtaining benefits, and collecting payment if necessary. Assist in the maintenance of medical charts records-filing/scanning, OP report, test results, home care forms. Safeguard patient privacy and confidentiality. November,1999- February, 2007 - Service Coordinator, Greens Toyota. Scheduled service appointments by phone, in person, or via email. Maintains an accurate daily count of service appointments by consultant including a count of major/minor services on a log sheet. Works with the Parts Department and ASM’s when booking and following up with appointments for Special Order Parts. Maintains continuous communications with ASM’s on service appointments. Provides customers with vehicle status information when needed. Used word processing software when making memos, notes, and letters to staff. Respond to customers concerns via phone, in person, or email. Organizing and/or coordination new owner events. Answers, transfers, and provides information to incoming calls. Directs telephone calls to the appropriate parties, as necessary. Communicates with callers in a professional, friendly, and efficient manner. Follow-up customer surveys and resolving issues. Performs other administrative duties, as assigned. References upon request

  • ID#: 87844
  • Location: Lexington, KY , 40511

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