Training Specialist/Instructional Designer/Event Planner/Project Manager

Linda J. Coleman
502) 640-9552
5200 Keene Road · Lexington, KY 40513
lindajclulu62@gmail.com

Professional Profile:

  •  Accomplished trainer and instructional designer
  •  Excel at a variety of training methods, such as hands-on classroom instruction for 1 to 15 students, presentations for groups up to 50 attendees and delivery of training via the web.
  •  Proven ability to produce all aspects of instructional design (analysis, objectives, lesson plans, and user guides)
  • Experienced in selecting program design and delivery methods, as well as managing logistics and post implementation support
  • Practiced in numerous software upgrade rollouts and several firm mergers
  • A respected leader, able to successfully direct large projects through all planning and implementation phases
  •  Recognized as an expert in Microsoft Office products and problem solving techniques
  •  Team leader and department go-to person
  • Possess strong analytical skills, good judgment, and the ability to maintain a sense of humor under pressure

Areas of Expertise:

  • Instructional Design
  • Microsoft Office
  • Help Desk Support
  • Communication Skills
  • Development of Job Aids
  • Document Forensics & Repair
  • On-Boarding of New Employees
  • Delivery of Training
  • Problem Solving Techniques
  • Event Planning for Corporate Events

Professional Experience:

Stites & Harbison, PLLC
Louisville, Kentucky
Instructional Designer / Trainer
, 2003 – Present

  • Utilize instructional design methodologies to create and maintain over 100 lesson plans and 200 job aids and user guides, as well as countless supporting course documents and exercises.
  • Conduct needs analysis utilizing historical data, interviews, and surveys to identify appropriate training solutions.
  • Analyze, repair, and re-format problem documents in Microsoft Office
  • Played integral role in developing and implementing the firm’s first intranet site.
  • Work closely with Office Managers and Service Group Leaders to identify specific learning and staffing needs, as well as keeping them informed of technologies and resources available.
  • Travel between offices to deliver training on topics including new employee orientation, Microsoft Office applications, numerous specialty software, office procedures, and equipment.
  • Accountable for help desk support, providing assistance and tracking calls for over 600 employees.
  • Responsible for creating and maintaining over 60 firm templates.
  • Team leader of Firm’s United Way team for more than 10 years.  Responsible for all aspects of promotion, fund raising, working with vendors, coordination of up to 15 team members, and interface with firm management.

Stites & Harbison, PLLC
Louisville, Kentucky
Legal Assistant
, 1993 – 2003

  • Selected to serve as assistant to high-paced real estate and corporate partners.
  • Responsible for all aspects of residential real estate closings including receipt of closing contract, interaction with real estate agents, buyers, sellers, surveyors, mortgage company and bank personnel, as well as disbursement of funds.

 

Sykes, Carnes, Bourdon & Ahern
Virginia Beach, Virginia
Real Estate Closing Secretary
, 1992 – 1993

  • Held highly visible support role in the real estate department of premier real estate firm.
  • Responsible for all aspects of residential real estate closings including receipt of closing contract, interaction with real estate agents, buyers, sellers, surveyors, mortgage company and bank personnel, as well as disbursement of funds.

Wyckoff & Norfleet
North Charleston, South Carolina
Real Estate Closing Secretary,
1990 - 1992

  • Coordinate and schedule real estate closings for high volume real estate firm.
  • Responsible for all aspects of residential real estate closings including receipt of closing contract, interaction with real estate agents, buyers, sellers, surveyors, mortgage company and bank personnel.
  • Reconcile firm trust accounts.

Steinberg Law Firm
Charleston, South Carolina
Legal / Real Estate Secretary
, 1987 - 1990
Receptionist (1987)

  • Answer busy multi-line telephones.
  • Responsible for ordering office supplies, scheduling appointments, opening/closing files.
  • Perform a variety of legal work, including domestic, personal injury, workers’ compensation, probate, bankruptcy, and general litigation.

U.S.S. Sandlance, SSN 660
Charleston, South Carolina
Ombudsman (Volunteer)
, 1986 – 1988

  • Counsel and provide support to family members of U.S.S. Sandlance sailors (120+) during times of deployment.
  • Act as official liaison for family members between United States Navy Support Activity and Commands, Red Cross, Navy Relief Society, and other organizations.
  • Draft, publish and distribute monthly newsletter.

Professional Affiliations:

American Society for Training and Development
Both National & Local Chapters

American Red Cross (Volunteer Instructor)

  • ID#: 88277
  • Location: Lexington, KY , 40513

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