Medical Office Manager/Administrative Assistant

Susan Jones

Lexington, Kentucky 40509

(859) 421-9138 





        (Nov 2014-2015)  Grants Administrator, Inventiv Health Clinical:  Lexington, KY


  • Maintained and updated Excel spreadsheets utilized for investigator payments.
  • Researched past investigator site payments for errors and discrepancies
  • Analyzed  and processed site-related expense reports
  • Generated investigator check requests and prepared cover letters for investigator payments
  • Communicated with investigator sites on status of payments
  • Coordinated with Project Managers and accounts payable relating to site related payment issues


(Feb 2013- Dec-2013) Patient Services Surgical Coordinator, University of Kentucky Department of Ophthalmology: Lexington, KY

  • Coordinated and scheduled surgical procedures and obtained insurance pre-certifications
  • Registered and scheduled patients for pre-operative and post-operative follow-ups
  • Organized medical charts, obtained HIPAA and surgical consent forms
  • Verified and processed physician surgical orders
  • Obtained insurance pre-authorizations
  • Coded surgical procedures
  • Reviewed patient financial responsibilities and collected payments

       Billing Account Clerk III, University of Kentucky College of Dentistry: Lexington, KY

  • Analyzed and corrected denied insurance claims and resubmitted corrections               
  • Verified patient demographics and insurance information 
  • Prepared patient statements for billing and collections
  • Collected payments and applied to patient accounts
  • Analyzed monthly account receivables for delinquent payments
  • Contacted Medicare/Medicaid and third party insurance payors regarding unpaid/denied claims

(Oct 2012-Feb 2013) Customer Service Representative, Xerox: Lexington, KY

  • Responded to telephone inquiries and complaints using standard scripts and procedures
  • Retrieved information, researched/resolved inquiries and logged customer calls
  • Verified prescription requests and transmitted requests to the appropriate pharmacies
  • Updated medical insurance information and patient demographics

(Jun 2007-Jan 2011) Coding Specialist, Premier Heart & Vascular Center: London, KY

  • Applied appropriate, CPT, ICD-9, HCPCS billing codes and modifiers
  • Audited inpatient and outpatient procedure reports and fee tickets
  • Corresponded with insurance companies to resolve coding issues and denials
  • Held meetings with providers/clinicians to resolve any discrepancies in charges
  • Provided functional guidance, training and assistance to new hires and students

(May 2001-June 2007) Medical Office Manager, William D. Pratt M.D., PSC:  London, KY

  • Managed and supervised flow of the office/clinic staff to ensure patient satisfaction
  • Prepared and assigned office duties and schedules
  • Interviewed, hired and trained new office and clinical staff
  • Developed and implemented new office policies and procedures
  • Bank deposits, account payables, bookkeeping and analyzed bank statements
  • Patient account collections and account receivables
  • Performed daily, monthly and annual data accounting  reports
  • Coded and billed inpatient and outpatient visits and procedures
  • Processed time sheets and payroll deposits  
  • Insurance verifications and pre-authorizations
  • Processed and analyzed insurance claims and electronic transfers
  • Maintained budgets, purchased inventory and office equipment
  • Prepared agendas, calendars, organized and scheduled meetings
  • Developed on-call physician schedules
  • Made travel arrangements and personal appointments
  • Negotiated malpractice insurances
  • Renewed all business licensure as required  
  • HIPAA Compliance Officer


  • 6 years medical practice management/supervision of clinic, staff and patient coordination
  • Bookkeeping, account payables, account receivables and patient collections
  • 12 years medical coding and auditing experience  
  • 12 years billing Medicare, Medicaid, Workers Compensation and third party payors
  • Medical records charting, scanning, filing and retrieval
  • Secretarial skills: pc, typing, copying, mailing, filing, scanning and transcribing letters
  • Organizational skills with attention to details  and accuracy
  • Time management skills with ability to prioritize multiple tasks in a fast paced environment
  • Goal oriented, focused and reliable
  • Physician credentialing and licensure
  • 6 years medical assistant experience
  • Proficient in Microsoft Word, Excel, Power Point and Outlook
  • Experience with (APM) Allscripts Practice Management system, Meditech and Paradigm


Bachelors of Science Healthcare Management (expected completion Spring 2016)

2013- 2015 University of Kentucky, Lexington, KY                  

2011- 2013 DeVry University, Chicago, IL

High School Diploma  

1984-1988 Clay County High School, Manchester, KY    

(AAPC) American Academy of Professional Coders (2007-2015)

  • ID#: 90593
  • Location: Lexington, KY , 40509

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Administrative Assistant / Office Manager (3652)
Fort Knox, KY Logistics Management Institute
Medical Administrative Assistant
Lexington, KY Randstad
CMC Administrative Assistant (Spanish speaking)
Louisville, KY United Parcel Service
Office 365 Administrator
Frankfort, KY NTT Data Corporation
Receptionist/Administrative Assistant
Louisville, KY Randstad
Administrative Assistant
Somerset, KY Robert Half